Refund Policy

Last Updated: September 13, 2025

This Refund Policy outlines the terms under which Reaper PCS (“we,” “us,” or “our”) offers refunds for our shared website hosting and game server hosting services (collectively, the “Services”) provided through our website https://reaperpcs.com/. By purchasing or using our Services, you agree to this Refund Policy, our Terms and Conditions (available at https://reaperpcs.com/terms-and-conditions), and our Acceptable Use Policy (available at https://reaperpcs.com/acceptable-use-policy).

1. General Refund Policy

We strive to provide reliable and satisfactory Services, but we understand that circumstances may lead you to request a refund. Refunds are processed at our discretion and are subject to the conditions outlined below. All refund requests must comply with this policy and applicable laws, including North Dakota consumer protection laws (N.D.C.C. Chapter 51-15).

2. Website Hosting Refunds

For shared website hosting subscriptions, we offer a 7-day money-back guarantee for new customers, subject to the following conditions:

  • Eligibility: The refund applies only to your first website hosting subscription with Reaper PCS. It does not apply to renewals, upgrades, or additional services (e.g., domain registrations, add-ons).
  • Timeframe: You must submit a refund request within 7 calendar days from the date of your initial subscription purchase.
  • Process: Submit your refund request via email to support@reaperpcs.com or through our contact form at https://reaperpcs.com/contact, including your account details and reason for the request.
  • Exclusions: Refunds will not be issued for:
    • Subscriptions canceled after the 7-day money-back guarantee period.
    • Violations of our Terms and Conditions or Acceptable Use Policy (e.g., hosting prohibited content like malware or illegal material).
    • Third-party fees, such as domain registration or payment processing fees, which are non-refundable.
    • Setup fees or other one-time charges, if applicable.

3. Game Server Hosting Refunds

For shared game server hosting subscriptions (e.g., for games like Minecraft, Rust, or ARK: Survival Evolved), we offer a 7-day money-back guarantee for new customers, subject to the following conditions:

  • Eligibility: The refund applies only to your first game server hosting subscription with Reaper PCS. It does not apply to renewals, upgrades, or additional services.
  • Timeframe: You must submit a refund request within 7 calendar days from the date of your initial subscription purchase.
  • Process: Submit your refund request via email to support@reaperpcs.com or through our contact form at https://reaperpcs.com/contact, including your account details and reason for the request.
  • No Refunds for Lack of Players: Refunds will not be issued due to insufficient player activity, lack of other users to play with, or dissatisfaction with in-game community engagement. Our game servers are provided as a platform for hosting gameplay, and we do not guarantee player participation or community size.
  • Exclusions: Refunds will not be issued for:
    • Subscriptions canceled after the 7-day money-back guarantee period.
    • Violations of our Terms and Conditions, Acceptable Use Policy, or game-specific rules (e.g., cheating or abusive behavior in games like Minecraft or Rust).
    • Third-party fees, such as payment processing fees, which are non-refundable.
    • Setup fees or other one-time charges, if applicable.

4. Refund Process

  • Submission: All refund requests must be submitted in writing to support@reaperpcs.com or via our contact form at https://reaperpcs.com/contact. Include your account details, subscription type (website or game server hosting), and a brief explanation of the reason for the request.
  • Review: We will review your request within 7 business days and notify you of the outcome via email. If approved, refunds will be processed to the original payment method within 14 business days.
  • Verification: We may require verification of your identity or account details to prevent fraudulent requests.
  • Taxes and Fees: Refunded amounts will exclude any non-refundable taxes (e.g., North Dakota sales tax) or third-party fees (e.g., payment processor charges).

5. Non-Refundable Circumstances

In addition to the exclusions listed above, refunds will not be issued for:

  • Services interrupted due to scheduled maintenance, technical issues beyond our control (e.g., game developer updates), or force majeure events (e.g., natural disasters).
  • Partial months or unused portions of a subscription period after the 7-day money-back guarantee.
  • Account suspensions or terminations resulting from violations of our Terms and Conditions or Acceptable Use Policy.
  • Dissatisfaction with third-party services, such as game licenses, website plugins, or mods, which are not provided by Reaper PCS.

6. Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting us at support@reaperpcs.com. Cancellation will take effect at the end of your current billing cycle, and no further charges will be applied. No refunds will be issued for the unused portion of a subscription unless within the 7-day money-back guarantee period.

7. North Dakota Consumer Rights

We comply with North Dakota consumer protection laws (N.D.C.C. Chapter 51-15), ensuring clear disclosure of our refund and cancellation policies. If you believe your consumer rights have been violated, you may contact us at support@reaperpcs.com or file a complaint with the North Dakota Attorney General’s Consumer Protection Division.

8. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our Services or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Significant changes may be communicated via email or a website notice. Your continued use of the Services after such changes constitutes your acceptance of the updated Refund Policy.

9. Contact Us

If you have questions or concerns about this Refund Policy or wish to submit a refund request, please contact us:

By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy, in addition to our Terms and Conditions, Acceptable Use Policy, and Privacy Policy.

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